Summary
Your MyUNLV password will expire periodically, or anytime a new password is requested. When this happens, you will need to change it.
Body
When signing in to MyUNLV, you may receive a Your Password Has Expired message. Your MyUNLV password will expire periodically, or will be expired anytime you change your password (either self-service, or though the IT Help Desk). You will receive a message like this:
![Screenshot of MyUNLV password expired message](https://help.unlv.edu/TDPortal/Images/Viewer?fileName=4f9aeace-fccb-4b28-8f4d-bfca5d7fefdf.png)
Updating an Expired Password
If you receive the password expired message, select Click here to change your password.
![](https://help.unlv.edu/TDPortal/Images/Viewer?fileName=b93c70dd-a2ea-48eb-b2c5-f5403811f685.png)
Some customers may see the message An error has occurred. If this happens, don't click any links.
- Close the tab or window that you had MyUNLV open.
- Open an Incognito or Private Browsing window
- Go to my.unlv.edu (don't search for MyUNLV).
- Enter your NSHE ID as your username.
- Copy and paste your temporary password from your email, or enter the password given by the IT Help Desk.
- The password expiration message should appear again. Click the link to change your password.
You will then be prompted to change your password:
- The Current Password will be the password sent to you via email, or given by the IT Help Desk.
- Select a New Password, then enter it again in Confirm Password.
- Your password cannot be a password you used before
- Your password must meet the requirements listed on screen
- Review your security question. If it is blank or you would like to change it:
- Select the Magnifying glass, then select a question from the list. Don't enter your own question.
- Enter your answer in the Response field.
- Select Change Password
![](https://help.unlv.edu/TDPortal/Images/Viewer?fileName=8430b267-8a2c-4058-935f-d148a8e1dd2f.png)
Need Additional Help?
For additional assistance, please visit the Administrative and Business Knowledge Base for additional articles. You can also contact the IT Help Desk.