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You must call or visit the IT Help Desk for a password or multi-factor reset.
For your security and to protect the ACE Account system,
you must call or visit the IT Help Desk to request a multifactor reset.
Please
contact the IT Help Desk and speak with a technician for assistance.
Need help with your ACE account? Scarlet can help troubleshoot the issue!
Get Help with ACE from Scarlet
Need immediate help?
Call the IT Help Desk
For your security, you must call or visit the IT Help Desk for assistance with your account so we can verify your identity. However, if you cannot call, such as being outside of the US, we may be able to assist over email.
From your personal email on file, please email ithelp@unlv.edu to request assistance.