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Workspace Owners can downgrade a Slack workspace from a paid plan to the Free plan. The change takes effect immediately and changes which features and content are available in the workspace.
Warning: Review the impacts in this article and notify affected members before downgrading. Slack Connect channels disconnect immediately, and guest accounts are deactivated.
Before You Begin
- You must be a Workspace Owner to change a workspace plan.
- Confirm that the workspace does not rely on Slack Connect channels, guest accounts, channel email addresses, or Workflow Builder workflows that cannot be interrupted.
- Let workspace members and any external collaborators know when the change will occur.
- Review the workspace's messages, files, and installed apps so you understand the Free plan limits that will apply after the downgrade.
Downgrade the Workspace
- In Slack on a desktop computer, select the workspace name in the upper-left corner.
- Go to Tools & settings > Billing.
- On the Overview tab, select Change plan.
- Choose Switch immediately to Free plan.
- Select Preview Changes.
- Review the changes, then select the confirmation checkbox at the bottom of the page.
- Select Downgrade Slack.
Slack applies the Free plan immediately.
What Changes After the Downgrade
| Area |
Effect of moving to the Free plan |
| Messages, files, and apps |
The Free plan limits for messages, files, and apps are reapplied to the workspace. |
| Slack Connect |
Channels shared with people outside the organization disconnect immediately. Each organization keeps its own copy of the channel. |
| Guest accounts |
Guest accounts are deactivated. A Workspace Owner can reactivate a guest as a full member, if appropriate. |
| Channel email addresses |
Existing channel email addresses stop working, and new channel email addresses cannot be created. |
| Workflow Builder |
Existing workflows remain active and count toward the workspace app limit. New workflows cannot be created. Workspace Owners, Workspace Admins, and the members who created workflows can remove existing workflows. |
| Unused paid-plan time |
If applicable, Slack credits the workspace account for the unused portion of the paid plan. |
After the Downgrade
- Verify that any required full members can access the workspace.
- Contact external Slack Connect collaborators to coordinate a new communication method, if needed.
- Review active workflows and installed apps against the Free plan app limit.
- Update any process that sends email to a channel email address.
Need Additional Help?
If you have questions about downgrading a Slack workspace or its impact, contact the IT Help Desk at 702-895-0777 or submit a ticket through the IT Support Portal.