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Intended Audience: Internal Knowledge Base Users
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Ensuring the content within the Knowledge Base continuously meets our standards is equally important, if not more, than producing new content for the Knowledge Base. As such, this article details the policies surrounding the maintenance and quality assurance of all articles within the Knowledge Base.
Article Maintenance
All articles must be reviewed by their area's Knowledge Approver at least every six months. Approvers will determine a given article's review date during its publication by setting its "Next Review Date."
The Client Portal Admin will maintain a report of all articles and their next review date. Additionally, before the required review date, the Client Portal Admin shall send a reminder to the article's Knowledge Approver. If Knowledge Approvers cannot review articles within one month of their next review date, the Client Portal Admin shall deactivate the article until a Knowledge Approver can check it.
Article Feedback
All Knowledge Approvers shall be responsible for reviewing and responding to feedback on articles under their review. The Client Portal Admin shall inspect feedback to ensure it has been adequately reviewed or responded to on each article. This review shall be prompted by a scheduled ticket through the TeamDynamix Administration catalog.
Security Maintenance
Every quarter, the Business Affairs Client Portal Administrator will contact all Knowledge Approvers to verify their status as an approver for their area. Additionally, Knowledge Approvers will verify all Knowledge Technicians within their area still require access to the Knowledge Base.