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Intended Audience: Campus Services Governance Members
This article is intended for Clients. This article may be public, but intended for specific roles. If this article does not suit your needs, please leave feedback or locate a related article as previously directed.
The BA Support Portal is a shared environment reflective of the division's services and knowledge. The general look & feel of the Portal is managed by the shared governance entity for Campus Services. This article outlines the process for change management to any aspect of the Portal or any of its branded elements.
Change Management
Any users of the BA Support Portal may request changes to the look and feel of any Business Affairs branded element for TeamDynamix. These elements include, but are not limited to:
- The BA Support Portal's Home Page
- Any BA Support Portal element (header, navigation bar, logo, etc.)
- Any branded notification template for TeamDynamix
- *Please note, implementation of notification templates does not require committee approval. Significant changes to notification templates used by all departments does require approval.
- Any branded service template for TeamDynamix
- *Please note, changes pertaining to services do not require committee approval. Changes to the existing template used by all services will require committee approval
- The base template for Knowledge Articles within TeamDynamix.
Changes to any of these elements may be requested through the TeamDynamix support catalog.
All change requests will be submitted to governance members by the Client Portal Administrator through Google Suite tools.
Governance members will have one month to approve, reject, or postpone changes. Any votes to postpone a change, ties, or the failure to acquire enough votes within one month will prompt a governance meeting to review and discuss requested changes.
Changes approved by a majority of members will be scheduled and implemented by the Client Portal Administrator.
Please note, the following items require approval by the Client Portal Administrator but not by the governance committee:
- Implementation of notification templates
- Publication of services or changes to services
- Publication of public knowledge articles or changes to public knowledge articles