Body
Intended Audience: Application Administrators (Internal)
This article is intended for Application Administrators. If this is not a public article, it may not be intended for outside communication; please review the Related Articles pane for any related public-facing articles. This article may be public but intended for specific roles. If this article does not suit your needs, please leave feedback or locate a related article as previously directed.
Summary
This guide details how to create an automation rule for a given ticketing application. Automation rules allow you to automate select tasks for certain form/tickets upon their creation. You may apply multiple automation rules to one ticket/form on creation, but the assignment of the automation rules may only be based on the ticket’s initial creation values.