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Intended Audience: Application Administrators (Internal)
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Summary
TeamDynamix supports two email integrations that can be set up within each ticketing application. These integrations (Reply Monitoring & Email Monitoring) determine what actions TeamDynamix will perform when receiving an email within a TDX monitored account.
Reply monitoring is configured globally by the Office of Information Technology, but may be configured within each application.
Please note, Email Monitoring and Reply Monitoring can only be set up in TeamDynamix Production. Additionally, this guide only applies to Ticketing Applications.