User Guide: Hoteling

This document explains how to request and use the Hoteling service on a Cisco phone. The Hoteling service allows user settings to be temporarily loaded on a telephone. It is a great choice for people that work from more than one location, a shared space, or work different shifts in an office with one phone.

Hoteling

Summary

This document explains how to request and use the Hoteling service on a Cisco phone. The Hoteling service allows user settings to be temporarily loaded on a telephone. It is a great choice for people that work from more than one location, a shared space, or work different shifts in an office with one phone.

Applies To

UNLV Telecommunications customers.

When

The Hoteling feature can be used as needed 24 hours a day, seven days a week.

This feature can be requested 24 hours a day seven days a week. The Work Order Control Unit processes requests during university business hours, Monday through Friday 8:00 AM - 5:00 PM (excluding observed holidays).

Requirements

The following requirements must be met for the feature to work correctly:

• A compatible Cisco phone enabled a Hoteling Host
• Current UNLV employee with a Webex user account
• Webex account enabled as a Hoteling Guest
• ACE ID
• Voicemail PIN
• Web browser

Cost & Charges

• There is a labor charge to create or cancel this feature.
• There is no recurring monthly charge to use this feature.
• Refer to the Telecommunications Prices & Rates Table for more information.

Procedures

Request the Feature

1. Log into the web portal using your ACE ID and password.
2. Select the Telecommunications tile from the Department Services.
3. Select the Telecom Help Request tile.
4. Select New from the Request Category list.
5. Select Feature as the Service Type.
6. Select Hoteling as the Feature.
7. Provide user (Hoteling Guest) and phone (Hoteling Host) information to complete the submission form.
8. Submit the request.

 

Create an Authentication PIN

1. Follow this guide to set your voicemail PIN.
2. Your voicemail PIN will be used to authenticate your Hoteling session.

 

Log into the Hoteling Service

1. Follow this guide to log into the Hoteling Service.
   1. Your User ID is your unique primary extension.

 

Log out of the Hoteling Service

1. Follow this guide to log out of the Hoteling Service.

 

Report a Problem with the Feature

1. Log into the web portal using your ACE ID and password.
2. Select the Telecommunications tile from the Department Services.
3. Select the Telecom Help Request tile.
4. Select Report a Problem from the Request Category list.
5. Select Feature as the Service Type.
6. Select Hoteling as the Feature.
7. Provide information to complete the submission form.
8. Submit the request.

 

Cancel the Feature

1. Log into the web portal using your ACE ID and password.
2. Select the Telecommunications tile from the Department Services.
3. Select the Telecom Help Request tile.
4. Select Cancel from the Request Category list.
5. Select Feature as the Service Type.
6. Select Hoteling as the Feature.
7. Provide information to complete the submission form.
8. Submit the request.