Overview
Request various types of support pertaining to the applications utilized by Student Life:
- Baseline (Analytics)
- Desigo
- EMS (Event Management System)
- K2 - Computer Lab Analytics
- Involvement Center
- Onity (Integra5)
- Salto (ProAccess Space)
- Slack
- RecTrac/WebTrac
- TeamDynamix (TDX)
- The Housing Director (THD)
- TimeClock Plus (Manager/Employee)
- Visix - AxisTV
Analytics: Request Support with Analytics or Reporting. Support requests for Analytics or Reporting can only be made by eligible personnel: Department heads (AD or Director levels), AVPs, Police Services, or The Office of Student Conduct.
Distribution: Request Installation, Re-installation, or Removal or software(s)
Licensing: Request Support for Licensing for one or more applications
Software Support (Troubleshooting): Request Troubleshooting/Support for various Student Life Applications
Getting Started
To submit a ticket for application Analytics, Distribution, Licensing, or Software Support (troubleshooting), follow these steps:
- Click on designated Support button
- Describe the issue or request clearly
- Include software details and error messages
- Indicate the severity or impact of the issue
- Attach relevant files or screen shots
- Note troubleshooting steps taken
- Specify preferred contact method
- Analytics - Make sure to provide specific details and relevant dates