Overview
Request assistance with cell phones, office phones, Cisco Jabber, and voice mail password resets.
Eligibility
This service request is restricted to UNLV-owned assets. Assistance regarding personal devices is at Student Life Technology's discretion.
Getting Started
When submitting for this request please include as much information as possible to expedite troubleshooting and assistance:
- Problem description
- Phone Number of device having issues
- Location details
- Device information (cell phone, wired Cisco phones, personal device)
- Connectivity information
- Recent changes or events
- Steps taken so far (See Troubleshooting below for more info)
- Other relevant information
Troubleshooting (UNLV Cisco phones)
Telecommunications FAQ can be found here: https://www.unlv.edu/telecommunications/resources/faq These are the list of topics covered on this page:
- Billing
- Self-service
- Voicemail
- Calling Capabilities
- Conferencing
- SMS
- Phone Features