Using Self-Service to Install Software on Windows and macOS

Locating Software

macOS uses UNLV Self Service to perform self-service installs.

This can be located in one of the following places:

• Dock > Launchpad 
• Finder > Application
• Spotlight Search > Search "Self Service"

Software can be located:

• In Featured on the Home screen:
  
  
   
• Note: If a software is not listed in self service (SPSS, Adobe, Office), it likely already exists installed on the machine. To reinstall software with errors, remove the software and reboot the Mac. If the software still does not show up, or software center is missing, please escalate the ticket with that information and the property tag to Computer Lifecycle Support team. 
   
• Additionally, if remote, the device will need to be on VPN to activate software properly.
   
• Or by selecting a category in the Browse menu:
  
  
   

Installing Software

Select Install on the application you wish to install

A notification will display when installation has started. You can continue to use your device as the install is completed.

Once installation has completed, another notification will display. The application should now be ready to launch.

Reinstalling Software

Keep in mind, software will not show up in self service if it is already installed on the Mac. To reinstall software with the tool, you must first remove the software , and reboot the machine. On rare occasions, you may have to run the JAMF recon command so that JAMF knows that software is no longer installed. Open Terminal and run the command "sudo jamf recon" and reboot the machine once more to then use self service and reinstall software. 

If Self Service Does not Exist, view the article on enrolling the device into JAMF to get the tool installed.