Intended Audience: Clients, Technicians, and Administrators
This article is intended for Clients, Technicians, and Administrators. This article may be public, but intended for specific roles. If this article does not suit your needs, please leave feedback or locate a related article as previously directed.
Roles and Training Requirements
TeamDynamix security roles are configured per application and are subject to change. To preserve these training standards, we adopt the following general roles based on permissions. Please examine the role that matches your actions in your position.
Training will either be "Not Required" or "Required." Users can find recommended training material within the TeamDynamix Knowledge Base.
You must submit a training request through the Business Affairs TeamDynamix Administration catalog if training is required. An administrator will work with you to coordinate one-on-one training.
| Role |
Permissions |
Training |
|
Knowledge Technicians |
-Have the ability to draft KB articles
-May have access to a ticketing app |
Recommended |
| Knowledge Approvers |
-Have the ability to publish KB articles internally |
Recommended |
| Ticketing Administrators |
-Have the ability to access TDAdmin for at least one ticketing application
-Have the ability to access TDNext applications |
Required |
| Ticketing Technicians |
-Have elevated access to at least one ticketing application and TDNext |
Recommended |