Intended Audience: Clients & Administrators
This article is intended for Clients & Administrators. This article may be public, but intended for specific roles. If this article does not suit your needs, please leave feedback or locate a related article as previously directed.
The TeamDynamix system supports a myriad of licenses for different user types.
Every employee and student of the University has a client license to TeamDynamix. This license entitles them to submit support requests via the BA Support Portal and read and leave feedback on knowledge base articles.
Additional licensing is required for administrators and technicians to use the TeamDynamix system. Once a user gains an enterprise license, they may be given access to any ticketing application as an administrator, technician, or given a different kind of security role.
Requesting Access or Access Removal
You may request additional access to the TeamDynamix system through the TeamDynamix Administration catalog.
Requests for Ticketing Application access should be directed to the Ticketing Application's administrator (the individual responsible for developing or supporting the forms or workflows within that application). If the request is for access removal, the administrator will refer the request to the
TeamDynamix Administration catalog. If the request is for ticketing application access (for report users, technicians, administrators, etc.), the application administration may create a security role and then request access to be applied via the
TeamDynamix Administration catalog.
Security requests submitted to the TeamDynamix Administration support catalog from end-users will be routed for approval to the application administrator, or owner, as decided by its owning department.
Users may request elevated access to the BA Support Portal through the TeamDynamix Administration catalog. Depending on the nature of the access, the request will either require approval by the Campus Services Governance Committee, or by the employee's supervisor.
For general access requests, or for access requests pertaining to standard applications within TDNext, please submit a request through TeamDynamix Administration catalog.
Access Management
Access Audits
Monthly, the Business Affairs TeamDynamix administrator will audit all licensed users. Users who are no longer employees of the University will be removed from the system with the permission of their supervisor.
Quarterly, the Business Affairs TeamDynamix administrator will audit access within each ticketing application. Users will be removed with the permission of the ticketing application's owner or administrator.
Standard Access for Business Affairs Employees
Any Business Affairs employee given access to TDNext, for either reporting, development, or support purposes will be granted the Staff role and given access to the following applications:
- Analysis
- For the purposes of reporting
- Community
- To access the TeamDynamix Knowledge Base
- My Work
- For a consolidated view of all assigned tickets and tasks
- People
- To look up non-sensitive information regarding students and employees within TeamDynamix (sup-org, email, etc.).
Any user granted the Staff role must be added to the Business Affairs user group within TeamDynamix.