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TeamDynamix supports both email reply monitoring and email monitoring. Email reply monitoring dictates what TeamDynamix does when a customer responds to a ticketing notification. Email monitoring determines if and how TeamDynamix creates tickets from received emails.
Email reply monitoring is set up globally, but may be configured by individual application administrators in their application. Please see the TeamDynamix Email Integrations standards article.
Please see the attached guide on how to set up and configure email replies monitoring and email monitoring.