Intended Audience: Application Administrators (Internal)
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Summary
TeamDynamix supports two email integrations that can be set up within each ticketing application. These integrations (Reply Monitoring & Email Monitoring) determine what actions TeamDynamix will perform when receiving an email within a TDX monitored account.
Email monitoring is set up within each application alone, and can determine how tickets are created via email.
Please note, Email Monitoring and Reply Monitoring can only be set up in TeamDynamix Production. Additionally, this guide only applies to Ticketing Applications.
This guide assumes the creation of an email authorization account.