Intended Audience: Application Administrators (Internal)
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Summary
TeamDynamix supports two email integrations that can be set up within each ticketing application. These integrations (Reply Monitoring & Email Monitoring) determine what actions TeamDynamix will perform when receiving an email within a TDX monitored account.
Reply monitoring is configured globally by the Office of Information Technology, but may be configured within each application. Email monitoring is set up within each application alone, and can determine how tickets are created via email.
Please note, Email Monitoring and Reply Monitoring can only be set up in TeamDynamix Production. Additionally, this guide only applies to Ticketing Applications.
This guide details how to set up an Email Auth Account for the later configuration of reply and email monitoring.