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The Shared Services Project Management Organization (PMO) worked with department leadership across Administration to define the criteria for work to qualify as a project. This procedure codifies this criteria and documents when exceptions can be made.

Conflict management is the practice of being able to identify and handle conflicts sensibly, fairly, and efficiently. It is the process of dealing with (perceived) incompatibilities or disagreements arising from diverging opinions, objectives, and needs. Conflicts can be an opportunity to enhance clarity and alignment.