Quick Links - Housing and Residential Life

Need assistance with something while you're staying in the UNLV Residence Halls? Here you'll find quick links to submit requests for Maintenance or Technology issues.

Maintenance

• Clogged Drains (Sink/Showers/Toilets/Other)
• Custodial Services
• Doors | Locks
  • Doors - Knobs/Levers/Handles/Latches/Buttons/Push Bars/Related Hardware
  • Locks - Onity/Salto Hardware/Low batteries) (specify lock type on request)
• Flooding/Leaks
• Furniture
• HVAC (Heating/Cooling)
• Kitchen
• Lights
• Pest Control
• Structural (paint/drywall/blinds/fixtures, etc)
• Washers/Dryers

Technology

• Apogee Stream2
• Card Issues 
• Access Control Lock Support (Access/Programming)*
• PSK 
• Wireless Internet (WIFI)
• Port Activation/Repair

*See Onity Light Indicator Sheet for troubleshooting

General miscellaneous requests can also be submitted, please describe your request or need to the best of your ability. 

To ensure smooth processing, please provide all relevant information regarding your request. Having these details will greatly assist us in addressing your maintenance or technology issue promptly:

1. Location: Building and room number.
2. Issue Description: Clear explanation of the problem or request.
3. Prior Troubleshooting: Steps already taken or previous interactions.
4. Urgency: Level of priority or need for immediate attention.
5. Equipment/Device Details: Make, model, serial number (if applicable).
6. Additional Requirements: Preferred contact method, special accommodations (if any).
7. Supporting Documentation: Attach relevant documents or media, if available.

You will need to know your ACE account credentials in order to submit a ticket. If you need a password reset for your ACE account please contact the IT Help Desk at 702-895-0777 or email at ithelp@unlv.edu.