Salto Light Indicator Guide

Lights Meaning Reason Troubleshooting
1. Solid Red, multiple beeps Invalid Access
  • Maybe the user doesn’t have access to the door or Zone.
  • The user card has not been updated or performed correctly.
  • Read the key card and check if it has access to the door during the current time frame.
  • If access permissions are correct and the key has been updated, update the lock using the PPD.
  • The unit is not communicating correctly with the server.
  • Card Expired.
2. LED Flashes 5 times, multiple beeps Key rejection due to Privacy-Deadbolt being engaged The user does not have permission to override the deadbolt.
  • Use a key with Privacy-override enabled
  • Grant the user Privacy override
  • Possible hotel lock installation error
3. Solid Green LED with a single beep Door is unlocked
  • Valid key used
  • Opened with the PPD
  • Opened remotely from the network
  • Turn the lever to open the door.
  • If door needs to be set to a locked state, please contact the Rebel Repair Help Desk for further assistance.
4. Red LED and beep occur between 6 – 20 seconds AFTER the door has been unlocked Door is re-locking
  • A timer is enabled on locks to re-engage after a specific amount of time
  • Present the card again to open the door.
  • Submit a Rebel Repair request to inquire about different programming abilities.
5. Red LED flashes 4 times, followed by a 1-Green flash and beeping tones. Low Batteries
  • Batteries haven't been changed in a while. 
  • If you notice a pattern, please make sure to notate this when submitting a request
  • It is necessary to replace the battery and update the lock.
  • The lock is a warning the door lock battery is very low.
  • Please inform maintenance to change the batteries and update the lock using the PPD.
Fast blinking Orange/Yellow LED Reading process This occurs with slow RFID keycards.
  • The data exchange process is occurring. Keep the card on the reader until the led turns green or red.
Flashing Blue LED

The key is being updated

 The key is requiring an update. DO NOT REMOVE THE KEY FROM THE READER until the LED stops flashing.
3 intervals of Orange/Yellow LED followed by 1-Red LED flash

Card not correctly read

Key removed before the reading process has adequately finished.
  • Try again, keeping the card on the reader
  • Please place the card against the reader until the LED stops flashing.
Very short Red LED blink Card removed too fast Reading process not completed.
  • Place the card on the reader until the LED stops flashing.
  • Try to re-access the door.
Delayed or Slow Red LED Not an authorized Salto card format Card does not have appropriate chip or chip is damaged and cannot read programming.
  • Possible aftermarket key card or from a third-party vendor not certified by Salto.
  • Contact the Rebel Repair Help Desk for further assistance.
Immediate Blue flashing LED followed by Red LED Card has not been appropriately read Key removed before the reading process has been adequately finished. Keep the card on the reader until the LED stops flashing.
Red LED and continuous beep Door left is ajar Warning that door has been left open. Contact the Rebel Repair Help Desk if closing the door does not resolve the issue.
After the standard signal, one solid Blue LED is accompanied by a long tone. There has been a format change to the user’s profile. The format change for the user’s card can’t be updated at the wall reader/hotspot. The card must be updated from a Salto Workstation using the encoder (login and press the F9 key).

 

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