Body
Code
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Description
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Solid GREEN light, no RED light
- Valid card inserted
- Door unlocks and handle can be turned
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Solid RED light, no GREEN light
- Invalid card inserted
- Card is not authorized to access door
- Card expired or deactivated
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Solid GREEN light, blinking/flashing RED light
- Low Batteries
- Contact the Student Life Help Desk (702-895-5324) to have the batteries changed
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RED light appears 6 seconds after card is removed, no GREEN light
- Unreadable card inserted
- Card is demagnitized, blank, or damaged
- Card is inserted correctly or left in the lock too long
- The internatl "card reader head" requires service/cleaning
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Blinking GREEN light, no RED light
- Door is in an unlocked state, no card required to enter
- Lock remains unlocked until a valid card "double-dipped" to set to a locked state
- An Access Request must be submitted to add/remove this access from cards
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Blinking RED light, no GREEN light
- Blocked door
- Door has been blocked from all users, SLM/SLT have access to override these spaces, please contact the RRHD for more information
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Alternating GREEN and RED lights
- The card is out of shift (not active during certain days of the week/certain hours of the day)
- Activation date for card is set for a future date
- A wire inside the lock is pinches for shorted
- Batteries about to expire, need to be changed
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Mastering Onity Locks: Essential Troubleshooting Tips
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Check Your Card: Check for physical damage on your card; it might require re-encoding/replacement.
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Look for Anything Blocking the Lock: Contact the SL Help desk for assistance (702-895-5324).
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Make Sure the Lock Has Power: If the lock not showing any lights, confirm with RA or Facilities Manager to confirm it's a battery issue with the lock.
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Test Different Cards: Different cards should be tried on this lock to pinpoint the issue. Sometimes, cards have an programming or physical issue.
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Get Help if Needed: If you've tried these steps and the issue persists, contact your RA or Facilities Manager. They can guide you through more troubleshooting or arrange for repairs if necessary.
It is essential to reach out to your RA or Facilities Manager before submitting a ticket, as they have access to cards for testing the lock and can troubleshoot on-site, potentially resolving the issue before dispatching additional assistance. Troubleshooting enables us to identify and address lock issues efficiently, resulting in faster resolution for users.