If you previously created a Zoom account with your UNLV Mail (@unlv.edu) address, you will need to convert your account to a UNLV account. You must complete the process with your ACE account.
- Go to the UNLV Zoom webpage
- Select Login to Zoom
- Sign in with your ACE account
- Zoom will ask you to verify your email address. Select Confirm Your Email Address
- Zoom will send an email with a button and link
- Check your email and select Switch to the New Account
- Sign back into Zoom at the UNLV Zoom webpage
Need Additional Help?
For more information, see UNLV's Transition to Zoom document.
If you’re having issues joining a meeting, see Troubleshooting When You Can’t Join a Zoom Meeting from Zoom Support.
For additional assistance, please visit the Zoom Knowledge Base for additional articles. You can also contact the IT Help Desk.