If you previously created a Zoom account with your UNLV Mail (@unlv.edu) address, you will need to convert your account to a UNLV account. You must complete the process with your ACE account.
For more information, see UNLV's Transition to Zoom document.
If you’re having issues joining a meeting, see Troubleshooting When You Can’t Join a Zoom Meeting from Zoom Support.
For additional assistance, please visit the Zoom Knowledge Base for additional articles. You can also contact the IT Help Desk.