Service Catalog

Categories (10)

Accounts, Access, and Identity

Accounts, authentication, access, and role-based provisioning for campus technologies, including for your ACE account (Rebelcard, WebCampus, UNLVMail, Workday), MyUNLV, RebelCard, and other enterprise systems.
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Classrooms, Computer Labs, and Conference Rooms

Classrooms, computer labs, and conference room technology, including general assistance, training and use, software requests, printing, and virtual apps.
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Computer, Device and Printing Support

Assistance with purchasing or repair a computer or device, request desktop services, install a printer, or gain access to an existing one.
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Email, Communication and Collaboration

Includes services such as email, calendaring, productivity suites, file sharing, instant messaging tools and web-based collaborative platforms used strictly for collaboration. Services Include UNLVMail, RebelMail, X & Y drive access and others.
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Employee Services Support

Get assistance with Workday services.
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Infrastructure

Get assistance with enterprise IT related services. Includes data center services, database management, network and connectivity management and server and storage management.
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Network and Wireless Connectivity

Gain access to the wired and wireless networks, help with remote access, or request a new network service activation.
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Software and Applications

Distribution, installation, and troubleshooting of software and licenses via media, online methods and license services. Includes both cloud-based and desktop software. Services include help with SPSS, Adobe, Microsoft and other campus applications.
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Teaching and Learning

Help with technologies such as WebCampus, Webex, Lecture Capture (Panopto) and LinkedIn Learning.
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IT Security

Services that provide security, data integrity, and compliance for institutional activities. Includes access management, security consulting and education, incident response and investigation and security policy and compliance.
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Services (1)

General IT Assistance

If no other services fits what you are requesting select this general category and let us best determine how to route your request.