Service Catalog

Categories (10)

Accounts, Access and Identity

Identity and access management, including accounts, authentication, access and role based provisioning at the enterprise level. This includes services related to your ACE account, RebelCard and other enterprise systems.

Classrooms and Computer Labs

Assistance with any of our classrooms our computer labs; request new software installations in the computer labs.

Computer, Device and Printing Support

Assistance with purchasing or repair a computer or device, request desktop services, install a printer, or gain access to an existing one.

Email, Communication and Collaboration

Includes services such as email, calendaring, productivity suites, file sharing, instant messaging tools and web-based collaborative platforms used strictly for collaboration. Services Include UNLVMail, RebelMail, X & Y drive access and others.

Employee Services Support

Get assistance with Workday services.

Infrastructure

Get assistance with enterprise IT related services. Includes data center services, database management, network and connectivity management and server and storage management.

Network and Wireless Connectivity

Gain access to the wired and wireless networks, help with remote access, or request a new network service activation.

Software and Applications

Distribution, installation, and troubleshooting of software and licenses via media, online methods and license services. Includes both cloud-based and desktop software. Services include help with SPSS, Adobe, Microsoft and other campus applications.

Teaching and Learning

Help with technologies such as WebCampus, Webex, Lecture Capture (Panopto) and LinkedIn Learning.

IT Security

Services that provide security, data integrity, and compliance for institutional activities. Includes access management, security consulting and education, incident response and investigation and security policy and compliance.

Services (1)

General IT Assistance

If no other services fits what you are requesting select this general category and let us best determine how to route your request.