Zoom's AI Companion is a feature included in Zoom that allows for AI-generated meeting summaries, an in-meeting AI chatbot, whiteboard generation, and smart AI recordings. By default, AI Companion and its features are turned off, but any fully licensed Zoom user at UNLV can activate these features from their Zoom account settings.
Your Data Privacy
Zoom does not use any of your audio, video, chat, screen-sharing, attachments, or other communications like customer content (such as poll results, whiteboard, and reactions) to train Zoom’s or any of its affiliated third-party artificial intelligence models.
What Can Zoom’s AI Companion Do?
In UNLV’s education instance of Zoom, the AI Companion can:
- Create meeting summaries
- Enable meeting queries with AI Companion Questions
- Create Smart Recordings with recording highlights, smart chapters, and/or next steps
- Help create content on the whiteboard canvas.
In UNLV’s HIPAA instance of Zoom, the AI Companion can:
- Create meeting summaries
- Create Smart Recordings with recording highlights, smart chapters, and/or next steps
| Zoom Product |
Feature |
Description |
Content Used to Provide the Service |
| Meeting |
AI Companion Questions |
Quickly catch up and get clarity on what you missed during a meeting without interrupting it. |
Audio transcript* and user question prompts |
| Smart Recording |
Review cloud recordings faster through highlights, smart chapters, summaries, next steps, and more. |
Cloud recording and audio transcript |
| Meeting Summary |
Generate a summary and next steps of what was discussed in your meetings and share through email and Team Chat. |
Audio transcript* |
| Whiteboard |
Content Generation |
Generate ideas, refine and extend existing content, and add objects to a canvas. |
Whiteboard content, user inputs and prompts |
*Audio transcripts for non-recorded meetings are stored temporarily in order for Zoom to provide the service and support to customers.
Zoom and Data Privacy
Zoom does not use any of your audio, video, chat, screen sharing, attachments, or other communications like customer content (such as poll results, whiteboard, and reactions) to train Zoom’s or any of its affiliated third-party artificial intelligence models. See Zoom’s article on how Zoom’s terms of service and practices apply to AI features. For more information about how Zoom AI Companion handles your data, visit Zoom’s support page: How Zoom AI Companion Features Handle your Data.
Limitations of Zoom AI Companion
There are limitations of AI outputs or generated content. The performance of AI-powered systems is based on the data they have been trained on, which can lead to errors or inaccuracies when presented with new or unexpected situations. Zoom AI Companion utilizes developing AI technology, and AI Companion features may provide incorrect, inaccurate, misleading, or offensive responses. It is important for you to check AI-generated content for accuracy and to follow Zoom’s Acceptable Use Guidelines when editing or directing generated content.
There are some important limitations to consider when using Zoom AI Companion:
- Currently, AI Companion only supports meetings held in English, as well as all questions and responses.
- Only the meeting host can start or stop AI Companion through the in-meeting controls.
- Questions submitted to the chatbot can only be answered if the content was discussed while the AI Companion was active in the meeting.
Need Additional Help?
For additional assistance, please visit the Zoom knowledge base for additional articles. You can also contact the IT Help Desk.