Users may experience issues signing into their Office 365 for Home Use applications such as Word, PowerPoint, Excel, OneNote, or OneDrive. Make sure that the correct login address is being used. If First.lastname@unlvmsoffice.onmicrosoft.com or Aceusername@unlvnevada.onmicrosoft.com shows as the email address, this is the old tenant and is no longer in use.
NOTE: If you are using the OneNote desktop application, please proceed to the OneNote backup section.
Account Error
If you notice a warning symbol and receive the following error message this means your Office 365 application was previously signed in to the old account tenant. For Word, PowerPoint, Excel applications, you can select Sign out and follow the steps below for the new tenant sign in.
Sign in to Microsoft 365
1. Launch Microsoft Word, Excel, PowerPoint. or OneDrive
2. Select Sign in or create account.
3. Remove the first.lastname@unlvmsoffice.onmicrosoft.com shown.
4. Type in [your ACE ID]@unlv.edu and click Next.
5. Sign in using your Ace account.
On Windows devices, you may be prompted to "Automatically sign in to all desktop apps and websites on this device?" select No, This app only.
OneNote backup
If you are using the OneNote desktop application and try to sync your data it will not work because the old tenant is no longer in use. Any changes made to the OneNote Notebook on the desktop app after December 27th, 2024 will not sync with the cloud. Data that is saved on OneNote desktop application is local data saved on the device itself. UNLV IT does not have access to this data.
Please backup your data before making any changes to your OneNote Notebooks. Do not close your Notebooks, try syncing, or signing out as you may lose your data.
Exporting most recent OneNote Notebooks:
- Open OneNote on the desktop and open the Notebook to export.
- Select File on the top left corner.
- Select Export then Export Current: NoteBook and select OneNote package.
Importing OneNote package file:
- Access UNLV OneDrive via the web browser by going to the Microsoft 365 portal via https://ace.unlv.edu/ or https://portal.office.com/.
- Upload the previously exported OneNote package file onto your UNLV OneDrive.
Need Additional Help?
For additional assistance, please contact the IT Help Desk.