Problems with Making a Payment in MyUNLV

Limited Support

Making payments in MyUNLV is managed by the Office of the Registrar and Cashiering & Student Accounts. The IT Help Desk cannot process payments for customers. The IT Help Desk can assist customers with the instructions below, but customers who still cannot make a payment will need to submit a help request in the Self Service Help Center.

The IT Help Desk cannot waive any fees or charges due to payment problems. Please contact Cashiering & Student Accounts for any assistance.

You can make payments to your account within MyUNLV with an electronic form of payment. MyUNLV utilizes a third party vendor to securely complete your payment, however, some browsers may block this process from happening. You may receive a message indicating you need to enable cookies for your browser.

After you have tried to clear your cookies and cache, or used an incognito/private browsing window, try these instructions depending on your browser:

Payment still not working?

Use another browser or device

We find that most customers can successfully use Firefox to make a payment. Please try using Firefox to complete the payment. You may also try making your payment on a different computer or using your mobile device. 

Submit a Support Request

If after changing the above settings you still cannot make your payment, please submit a support request to the MyUNLV support team. 

  1. Go to unlv.today/service
  2. Select Login with ACE and sign in with your ACE account
  3. In the upper menu bar select Contact Us > Contact the Registrar's Office
  4. In the subtype, choose MyUNLV Help and complete the rest of the form
  5. Complete the form and mention that you have reset your cookies and cache and verified your cookie settings are correct.
  6. Submit the form. You'll be able to track the status of your case from the My Cases page.

If you have problems signing in with your ACE account, please contact the IT Help Desk

Details

Article ID: 333
Created
Mon 7/26/21 10:39 AM
Modified
Tue 11/15/22 4:30 PM

Related Articles (1)

MyUNLV is your portal for all academic records at UNLV. Students can register for classes and check grades, Faculty can get class rosters and submit grades, and Administrative Staff can assist student's and faculty.