Various groups on campus may wish to have a generic account setup to communicate with members of the campus community. Examples include generic department emails, research projects, Registered Student Organizations (RSOs), and other applications. Generally, users utilize these accounts to provide multiple people access to the same mailbox to respond to messages.
Group Accounts require a full-time UNLV Faculty or Staff member to sponsor the account. This sponsor will be the account's owner. OIT can only assist the account owner with access.
University policy prohibits the sharing of account information with others. Only the account owner should have access to the login information for a group account. Customer's can utilize Delegation in Gmail to give access to the mailbox for the group account to other users.
Requesting A Group Account
A full-time UNLV Faculty or Staff member can request a new group account by submitting a New Group Email Account service request.
Once submitted, the IT Help Desk will contact the sponsor to verify the account's availability and provide account information once it is created.
Group Account Password Resets
In the event any of the login information is lost or forgotten, the account sponsor / owner can contact the IT Help Desk for assistance. The IT Help Desk can only assist the account's owner.
Changing Account Ownership
To transfer account ownership of a group account, the account owner must contact the IT Help Desk. If the account owner is not known or has departed the university, a department leader, such as a Dean or Director, must request the ownership change.
Need Additional Help?
For additional assistance, please visit the Accounts, Access, and Identity Knowledge Base for additional articles or select a Related Service to submit a support ticket. You can also contact the IT Help Desk.