User files include uploaded assignment submissions, files attached in Inbox messages, and other files uploaded to your personal Canvas file storage area. By default, each user has 250 MB of storage space in Canvas. If you have any issues with uploading files in discussions or in Canvas messages, you might need to delete some files to make room in your storage.
Instructions on How to View User Files
- In the Global Navigation menu, click on the Account link.
- Click on the Files link, then the My Files folder.
The My Files folder creates folders based on default events in Canvas. Once you upload a file related to one of hese areas, the folder and accompanying file is created for you.
- The Conversation attachments folder [1]: Stores files that you attach to Conversations messages.
- The Data Exports folder [2]: Contains ZIP files created when you download assignment submissions from all your courses.
- Profile pictures folder [3]: If your institution enables you to upload a profile picture, this folder stores photos that you upload as a profile picture.
- The Submissions folder [4]: Contains copies of your assignment submissions; assignment are organized by course folder and displayed alphabetically. However, assignments submitted through an external tool are not copied to the Submissions folder.
- The Unfiled folder [5]: Stores files that you attach to discussion topics or discussion replies (if attachments are allowed by your instructor).
- The Uploaded Media folder [6]: Stores media recordings and files you insert, create, or upload.
The user quota, and the percentage of the quota that has been used [7] will be show on the bottom. Files that have been submitted as assignments and graded discussions do not apply to the user quota.
Exceeding your file quota can result in issues such as not being able to attach files in discussions, upload new documents to your files, and add attachments to Canvas messages.
If you encounter any errors when trying to attach files in Canvas messages or in discussions, it is possible that there is no available space left in your file storage. To resolve the issue, files must be deleted to make space for your new files. Files in the Submissions folder do not count towards the user quota.
- In the My Files folder, select the vertical ellipsis icon
[1] and a number of options will show.
- Select the Download option if you want the download the file first. If not, skip this step.
- After downloading the file, repeat step 2 and select Delete [2] to remove the file from your account
Need Additional Help?
For additional assistance, please visit the WebCampus Knowledge Base for additional articles or our Services area to submit a support ticket. You can also contact the IT Help Desk via phone (702) 895-0777 or email (ithelp@unlv.edu).