Ticketing help guides and resources for TDNext

Articles (5)

Pinned Article TeamDynamix: Understanding Tickets & Service Requests' Details

This guide details the different elements you may view on a service request received within TDNext

TeamDynamix: Assigning a Ticket

How to assign a service request to a Technician within TeamDynamix

TeamDynamix: Finding a Request in TDNext

How to search for and find service requests within TDNext.

TeamDynamix: Updating a Ticket

How to view, update, and edit service requests in TDNext.

TeamDynamix: Working with Ticket Tasks

How to create, view, update, and delete ticket tasks.