Overview
This service request is for activating/supporting an existing port that is not currently active or is having issues. Examples of Requesting Activation or Support:
Request Activation
- Connecting a device to the UNLV hard-wired network
- Specify the device
- User of device, does this need to be POE (Power over Ethernet)
Request Support
- Connectivity problems
- Slow network speeds
- Intermittent connection
- Cable-related issues
- Network configuration errors
- Network security vulnerabilities
- Hardware failures
Eligibility
Spaces that are managed by Student Life are eligible for this service request.
For Request Support, please make sure to troubleshoot your issue before submitting your request:
- Check cable connections
- Is anything damaged/broken/not plugged in all the way on both ends?
- Restart the device
- Ask others in your area if they are currently having similar issues
- Try a different Ethernet port or cable
- Check OIT's status page to see if there is a current network outage
Getting Started
To request this service please have the following information ready:
- The kind of device that will be connected (Desk phone, Desktop Computer, etc)
- The building and room
- UNLV Property ID of device (PID)
- If available, please include the port number that is located on the wall faceplate for the port.
- Some face plates do not have this information, if this happens please best describe where the port is located