If you need assistance using UNLV Enterprise Slack, the best support resource depends on the type of issue you are experiencing. This article can help you determine where to go for assistance.
In general:
- Use Slack's training and help resources for questions about how Slack works.
- Contact the IT Help Desk for issues related to your UNLV account, workspace administration, access, or technical problems within UNLV Enterprise Slack.
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When to Use Slack Training Resources
Slack provides extensive documentation, tutorials, videos, and training materials that answer most questions about how to use Slack features.
Use Slack training resources when you need help with:
- Sending messages and direct messages
- Using channels and threads
- Managing notifications
- Updating your profile
- Searching Slack
- Sharing files
- Creating reminders
- Using Slack on mobile devices
- Learning Slack best practices
If your question begins with "How do I..." or "Where can I find..." in Slack, Slack's training resources are often the fastest way to find an answer.
Slack Training Resources
Use these resources to learn how to use Slack features and functionality:
Start with Slack's training resources when you have questions about using Slack features. Many common questions can be answered immediately through Slack's documentation and tutorials.
When to Contact the IT Help Desk
Contact the IT Help Desk for issues related to your UNLV account, access, or Slack administration.
Examples include:
- Problems signing in with your ACE account
- Missing Slack access
- Workspace membership issues
- Workspace creation, administration, management questions
- Slack provisioning problems
- Permission-related issues
- Technical problems
- Questions about UNLV's Slack implementation or policies
IT Help Desk Support Resources
Before Requesting Help
Before submitting a support request:
- Verify that you are signed in using your ACE account.
- Review Slack training resources for feature-related questions.
- Gather relevant information about the issue, including:
- Error messages
- Screenshots
- Workspace names
- Channel names
- Date and time the issue occurred
- Document any troubleshooting steps you have already attempted.
Providing this information can help resolve issues more quickly.
Common Support Scenarios
I can log in to the ACE portal, but I cannot sign in to Slack.
If you can successfully sign in with your ACE account at ace.unlv.edu, but cannot sign in to Slack, please contact the IT Help Desk.
I forgot my ACE password.
Use the password reset options at ace.unlv.edu or contact the IT Help Desk.
I need a new workspace created.
Complete the Request a New Slack Workspace form.
I think I should have access to a workspace but do not.
Contact the workspace administrator, if known, or contact the IT Help Desk.
I need to know how to create a channel, learn how notifications work, or need help using threads, direct messages, or file sharing
Review Slack training resources.