Using UNLV IT Support Hub on macOS

UNLV IT Support Hub (Support Hub) is a quick access panel on IT-managed macOS devices that allows you to install common campus applications, locate important information about your device, and access support resources. 

  • Open Self Service (for Make Me Admin and Installing Software)
  • Find your device name and/or model
  • Find your IP Address
  • Contact the IT Help Desk

Opening Support Hub

Support Hub should automatically appear in your menu bar as the UNLV gear icon. Select the icon to open Support Hub.

Screenshot of macOS with UNLV IT Support Hub icon circled

If you do not see the icon in your menu bar, launch the application by either:

  • Opening Finder > Applications > UNLV IT Support
  • Opening Launchpad > UNLV IT Support
  • Opening Spotlight Search > Search "UNLV IT Support"

Support Hub will then appear as a pop-up near the icon:

Screenshot of UNLV IT Support Hub window

Still cannot find Support Hub?

Your device may not be enrolled in device management. Please contact the IT Help Desk for assistance.

Using Support Hub

Each tile in Support Hub either provides information about your device or opens a shortcut to another action:

  • Computer Name
    • Default: Shows your computer's name
      Screenshot of Computer Name in Support Hub
    • On mouse hover: Shows your computer's model and year
      Screenshot of Computer Name tile in Support Hub on mouse hover
    • On click: Opens About in System Settings
  • macOS Version
    • Default: Shows the version of macOS you are currently running. A notification dot will appear if an update is available
      Screenshot of macOS version tile in Support Hub
    • On click: If updates are available, shows a list of updates, and a button to begin updates
      Screenshot of Support Hub with Updates Available prompt
  • Network Information
    • Default: Shows current connection to the network and your current IP address
      Screenshot of Internet tile in Support Hub
    • On click: Opens Network in System Settings
  • Space Management
    • Default: Shows percentage of disk space used
      Screenshot of Storage tile in Support Hub
    • On mouse hover: Shows total amount of disk space remaining
      Screenshot of Storage tile on mouse hover in Support Hub
    • On click: Opens Storage in System Settings
  • UNLV Self Service
    • On click: Opens Self Service application
  • IT Help Desk
    • On click: Opens the IT Help Desk contact information
  • Submit a Ticket
    • On click: Opens the IT Support Portal to submit a ticket
  • View My Tickets
    • On click: Opens your Ticket Requests in the IT Support Portal
  • Knowledge Base
    • On click: Opens our Knowledge Base in the IT Support Portal

Need Additional Help?

For additional assistance, please visit the Computer, Device, and Printing Support knowledge base for additional articles. You can also contact the IT Help Desk.

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