Using Self-Service to Install Software on Windows and macOS

Select software titles can be installed using the Software Center (for Windows) or UNLV Self Service (on macOS) self-service tools without needing to contact the IT Help Desk. The application will automatically download and install the selected software in the background.

Available Software

Faculty and staff can download these software titles at no additional cost to the department. Once installed, you will not see the software name available in the self-service center. 

  • Adobe Acrobat Pro
  • ArcGIS Pro
  • Archibus
  • Firefox
  • FortiClient VPN
  • Google Chrome
  • Google Drive
  • IBM SPSS Statistics
  • MakeMeAdmin
  • Microsoft Office
  • Omnilert
  • Respondus LockDown Browser
  • Webex
  • Zoom

Installing Software

Locating Software

Windows uses the Software Center application for self-service software installs.

Screenshot of Software Center icon on Windows

This can be located in one of the following places:

  • On the desktop
  • In the Start menu
  • Searching from the Start menu

Software that is available to install is found on the Applications page

Screenshot of Software Center with arrow pointing toward Applications menu item

Software that is already installed is found on the Installation status page

Screenshot of Software Center with arrow pointing to Installation status

Installing Software

To install software, go to the Applications page. Then, select the software to install.

Screenshot of Software Center with Applications (1) and a software (2) highlighted

On the application's information page, review the information, then click Install

Screenshot of Software Center software page with Install button highlighted

Installation will complete automatically in the background. You can close Software Center if you wish, or you can monitor the progress of the install from the application page. Installation is complete when Installed is displayed. You may also receive a notification.

Screenshot of Software Center application page with "Status: Installed" magnified

Locating Software

macOS uses the UNLV Self Service app to perform self-service installs. 
UNLV Self Service application icon
This can be located in one of the following places:

  • Dock > Launchpad 
  • Finder > Application
  • Spotlight Search > Search "Self Service"

If you don't see the self service app, please contact the IT Help Desk to have the app installed. 

Find Software to Install:

  • In Featured on the Home screen:

    Screenshot of Self Service home screen
     
  • Or by selecting a category in the Browse menu:
    Screenshot fo Self Service browse menu
  • Note: If a software is not listed in self service (SPSS, Adobe, Office), it likely already exists installed on the machine. To reinstall software with errors, remove the software and reboot the Mac. If the software still does not show up, or software center is missing, contact the IT Help Desk.

Installing Software

Select Install on the application you wish to install

Screenshot of Self Service available applications with Install button highlighted for Google Chrome

A notification will display when installation has started. You can continue to use your device as the installation is completed.

Screenshot of macOS Management Notification notifying user software installation has started

Once installation has completed, another notification will display. The application should now be ready to launch. If you are not located on campus, the computer will need to be connected to the UNLV VPN to activate the software.

Screenshot of macOS Management Notification telling user application has been installed

 

Reinstalling Software

Keep in mind, software will not show up in self service if it is already installed on the Mac. To reinstall software with the tool, you must first remove the software , and reboot the machine. On rare occasions, you may have to run the JAMF recon command so that JAMF knows that software is no longer installed. Open Terminal and run the command "sudo jamf recon" and reboot the machine once more to then use self service and reinstall software. 

Need Additional Help?

For additional assistance, please visit the Computer, Device, and Printing Support knowledge base for additional articles. You can also contact the IT Help Desk.

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