eduroam is UNLV's primary Wi-Fi network for students, faculty, and staff to connect to while on campus. Customer's using eduroam not only have access at UNLV, but at thousands of participating eduroam institutions. Guests from other institutions can also connect to eduroam while at UNLV.
To connect to eduroam, customers will need to enroll their device with UNLV. Once enrolled, devices will automatically connect to eduroam for 12 months. Customers will then receive an email to renew their devices. Customers may enroll or renew devices at any time.
Enrolling Devices for eduroam
Before you begin
Before you enroll in eduroam:
- You cannot connect directly to eduroam from your network list. You must enroll each device that you want to connect to eduroam with this process.
- You can enroll up to 100 devices into eduroam. Each device is valid for 12 months from the date of enrollment. Expired devices do not count toward your limit.
- Make sure your device is using the latest Operating System and has no pending updates.
- If you need assistance, we recommend visiting a Help Desk location on campus
When enrolling in eduroam on campus, you can connect to UNLV-WIFI temporarily to complete the enrollment process. You can only use UNLV-WIFI for 15 minutes.
On the device you want to enroll:
- Connect to the Internet. If you are on campus, connect to UNLV-WiFi. For instructions on how to connect to a Wi-Fi network, learn how from Microsoft Support.
- If it does not appear automatically, launch a browser and go to wifi.unlv.edu
- Select Connect to eduroam
- Confirm Windows is displayed, then select JoinNow
- If the wrong device was detected, choose the correct device from Select your device
- The eduroam configuration tool will then download. Once downloaded, run the tool by selecting it from your downloads.
- If prompted by Windows Security, select Allow or Yes to run
If you get an error that you are trying to install a not Microsoft-verified app
If you get an error that says "The app you're trying to install isn't a Microsoft-verified app," then your Windows device may be in S Mode or you have turned off non-Microsoft Store installs.
See Switching out of S mode in Windows from Microsoft Support to switch your device out of S Mode. If you do not wish to switch your device out of S Mode, or are unable to do so, please visit a Help Desk location for futher assistance.
- Enter your ACE username and password
- Select Next
- The configuration tool will automatically configure and connect your device to eduroam
The configuration tool will then either say Joined or Network Not In Range, depending on if you are on or off campus. In either case, your device is enrolled and will connect automatically when eduroam is in range.
On the device you want to enroll:
- Connect to the Internet. If you are on campus, connect to UNLV-WIFI. For instructions on how to connect to a Wi-Fi network, learn how from Apple Support.
- If it does not appear automatically, launch a browser and go to wifi.unlv.edu
- Select Connect to eduroam
- Confirm macOS is displayed, then select JoinNow
- If the wrong device was detected, choose the correct device from Select your device
- The eduroam configuration tool will then download. Once downloaded, run the tool by selecting it from your downloads.
- Run the UNLV_eduroam_Configuration file. If prompted, select Open to run the app.
- Enter your ACE username and password
- If prompted, enter a computer administrators username and password to allow the program to make changes
- The application will describe the process of installing a system profile. Thoroughly read the message and click next when you are ready to proceed
- The profile will be automatically downloaded and the Profiles menu will open. Select Install... in the upper right corner to continue
- The system will ask for confirmation that you wish to install the profile. Select Install to proceed.
- The system will prompt you to authenticate. Use Touch ID or enter your computer password.
- The application will request access to your keychain. Enter your computer password and select Always Allow.
The configuration tool will then either say Joined or Network Not In Range, depending on if you are on or off campus. In either case, your device is enrolled and will connect automatically when eduroam is in range.
On the device you want to enroll:
- Connect to the Internet. If you are on campus, connect to UNLV-WIFI. For instructions on how to connect to a Wi-Fi network, learn how from Apple Support.
- If it does not appear automatically, launch a browser and go to wifi.unlv.edu
- Select Connect to eduroam
- Confirm iOS is displayed
- If the wrong device was detected, choose the correct device from Select your device
- Enter your ACE username and password
- Select JoinNow
- The system will request permission to install a system profile. Select Allow
- If you have a connected Apple Watch to your iPhone, you will be asked to select which device you wish to install the system profile on. Select iPhone.
- The system will confirm that a profile has been downloaded. Select Close
- Open the Settings app
- Near the top, select Profile Downloaded
- The system will present the configuration profile details. Select Install in the upper right.
- Enter your passcode used to unlock your device
- Select Install, then Install
- Select Done
- Your device should automatically switch to eduroam. If it does not, select eduroam in your Wi-Fi settings.
Your device is now enrolled and will connect automatically when eduroam is in range.
On the device you want to enroll:
- Connect to the Internet. If you are on campus, connect to UNLV-WIFI. For instructions on how to connect to a Wi-Fi network, learn how from Android Support.
- If it does not appear automatically, launch a browser and go to wifi.unlv.edu
- Select Connect to eduroam
- Confirm Android is displayed
- If the wrong device was detected, choose the correct device from Select your device
- You will need to download the SecureW2 app from Google Play. Select Download to open the Play Store and download the app.
- Once installed, return to your browser and select JoinNow
- Enter your ACE username and password in the SecureW2 app
- Select Continue
- A notification will appear asking if you would like to connect to Wi-Fi networks suggested by JoinNow MultiOS. Select Yes.
Your device is now enrolled and will connect automatically when eduroam is in range.
Limited Linux Support
Due to the wide variations of Linux distributions, OIT can only provide limited support for Linux devices connecting to eduroam.
On the device you want to enroll:
- Connect to the Internet. If you are on campus, connect to UNLV-WIFI.
- If it does not appear automatically, launch a browser and go to wifi.unlv.edu
- Select Connect to eduroam
- Confirm Linux is displayed, then select JoinNow
- If the wrong device was detected, choose the correct device from Select your device
- When prompted, save the setup file
- Open Terminal and type these commands
cd Downloadssh SecureW2_JoinNow.run
- When prompted, enter your ACE account username and password
- Once the script is complete, close Terminal.
Your device is now enrolled and will connect automatically when eduroam is in range.
Can't find your device?
eduroam only supports the devices above.
Troubleshooting
If your device keeps disconnecting from the Wi-Fi, check the following:
- Make sure you are connecting to eduroam only and not UNLV-WIFI. You may want to check your device's saved Wi-Fi list and make sure UNLV-WIFI is removed.
- Try enrolling your device in eduroam again following the instructions above. You need to re-enroll your device once every 12 months.
- Verify your computer's OS and drivers are up to date
- Visit a Help Desk location for further assistance
Please contact the IT Help Desk to have us remove devices from your account.
If you are using a macOS device, you may see a credential collection error, even if you know your ACE username and password is correct. You may also not be able to connect to eduroam.
These are advanced instructions and require you to modify your keychain. If you do not feel comfortable with these instructions, please visit a IT Help Desk location.
- Open System Preferences, then select Profiles
- Locate any profiles named UNLV or eduroam and delete them
- Close System Preferences
- Open Keychain Access. You can find it by pressing Command + Space and searching for Keychain Access.
- In the left sidebar, select Login for the Login Keychain
- At the top of the window, or in the lower left sidebar, select My Certificates
- Locate any times in the list with your ACE ID and delete them
- Restart your device
- When the restart is complete, connect to UNLV-WIFI if you are on campus
- If prompted to agree to the terms and conditions, select Continue, then close that window
- Open Safari
- In the top menu bar, select Safari > Preferences
- Select Privacy
- Disable Block all cookies
- While in Safari go to wifi.unlv.edu
- Select Connect to eduroam
- Confirm macOS is displayed
- If the wrong device was detected, choose the correct device from Select your device
- Change the option to Configure Profile Only. You should be prompted to enter your ACE Account.
- Enter your ACE username and password
- Select JoinNow
- A configuration profile will download to your device. Depending on your version of macOS, either System Preferences will open automatically or you'll see a notification. Follow the on-screen instructions to install the configuration profile. You will receive a few prompts to select Install.
- Go to your Wi-Fi settings, then select eduroam
eduroam should then connect. If it does not, please visit a IT Help Desk location.
Need Additional Help?
Still having connection problems? We strongly recommend visiting one of our
Help Desk locations in-person so we can assist you.
For additional assistance, please visit the Network and Wireless Connectivity knowledge base for additional articles or select a Related Service to submit a support ticket. You can also contact the IT Help Desk.