ACE Multifactor Authentication (MFA)

Summary

ACE Multifactor Authentication (MFA) helps protect your ACE account by requiring extra verification when signing in. Learn what MFA is, how to set it up, and how to update your preferences.

Body

Multifactor authentication (MFA) is an extra layer of security for your ACE account that requires you to provide extra verification to verify your identity when signing in with your ACE account. By requiring extra verification to sign in, it makes it difficult for unauthorized users to access your personal information and university resources.

 Get Help with MFA from Scarlet

Choosing your Second Factor

ACE offers multiple options to use for your second factor to complete extra verification.

Factor How it Works Requirements
Okta Verify
(Recommended)
Sends a push notification to your smartphone to complete verification
Supports offline authentication.
Multiple devices can be registered
Smartphone with iOS 14+ or Android 8+
Free Okta Verify App
Tablets not recommended
Security Key or Biometric Authenticator Security Key is a special USB key you'll insert or tap on your device when prompted.
Supports offline authentication
Multiple devices can be registered
Any FIDO2 Security Key. See setup instructions below for more information.
Google Authenticator Supports offline authentication. Uses time-based one-time password. Smartphone with iOS 14+ or Android 8+
Free Google Authenticator App (or other OTP generator app)
Tablets not recommended

 Security Keys and Biometric Authentication will not work in Respondus Lockdown Browser

Respondus Lockdown Browser does not support the use of security keys and biometric authentication (Windows Hello and Face ID / Touch ID).

As a workaround, students will need to setup Okta Verify in the ACE Dashboard from a normal browser, and then login to Lockdown Browser.

Students who cannot setup another method will need to call the IT Help Desk for assistance.

Adding multiple devices to your account

You can register as many methods as you would like. For Okta Verify and Security Key or Biometric Authenticator, you can register multiple devices to your ACE Account.

  • For Okta Verify
    • When you request a push notification, all devices will receive the push notification
    • If you cannot receive the push notification, you can use a code generated by any Okta Verify app registered to your account
  • For Biometric Authenticator
    • You can only register a biometric authenticator on the device you are currently using
    • We strongly recommend setting up Okta Verify in addition to biometrics in case you sign in on a new device

Setting Up MFA

To update your MFA settings you'll need to log in to the ACE Dashboard first to start the process.

Launch ACE Dashboard Settings  

  1. On your computer or mobile device, go to ace.unlv.edu and sign in with your ACE Account. If you forgot your ACE username or password, you can attempt self-service recovery by selecting Need help signing in?, or contact the IT Help Desk.
  2. On the ACE Dashboard, select your name in the upper right.
  3. Select Settings.

    ACE Dashboard with "Settings" button highlighted
     
  4. Select Edit Profile. If you do not see Edit Profile, continue to the next step.
    • You may be prompted to sign in again. Enter your password, then select Verify.
    • You may be prompted to satisfy MFA before you can change methods. If you cannot complete MFA, contact the IT Help Desk.

      ACE Dashboard Settings page with "Edit Profile" highlighted
       
  5. Navigate down to Extra Verification.
    • If you want to add another device for Okta Verify or Security Keys, select Set up another in that section
    • If you need to replace a factor, select Remove for that option. Then select Set up to begin the setup process.
    • If you are setting up a new factor, select Set up for that factor.
  6. Set up your chosen factor with the instructions below.
  7. Once you have completed your changes, you may sign out and/or close the ACE dashboard.

Setting Up Factors

Once the enrollment process starts, follow the on-screen instructions to enroll in MFA, or select the factor you are enrolling in below.

Signing in with MFA

When signing in with ACE, you'll be automatically prompted to sign in with MFA when needed. This may not happen at every sign in, but you will be prompted if you log in to a new device. Make sure to always keep your second factors (such as your phone or security key) handy.

Need Additional Help?

For additional assistance, please visit the Accounts, Access, and Identity Knowledge Base for additional articles or select a Related Service to submit a support ticket. You can also contact the IT Help Desk.

Details

Details

Article ID: 1077
Created
Thu 7/28/22 1:32 PM
Modified
Mon 10/7/24 2:05 PM

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