Intended Audience: Prospective Knowledge Base Users
This article is intended for individuals utilizing or planning to utilize the BA Support Portal as a Knowledge Management solution. This is may not be a client-facing article and may not be intended for outside communication. If available, please review the Related Articles pane for any relating public-facing articles. This article may be public, but intended for specific roles. If this article does not suit your needs, please leave feedback or locate a related article as previously directed.
The Knowledge Base relies on security roles to organize article responsibility, establish approval processes, and ensure quality assurance.
You may request elevated access to the Knowledge by utilizing the TeamDynamix Administration Support catalog. Security roles may be provisioned as a part of the implementation process for the knowledge base.
Security Roles in the BA Support Portal will not affect TDNext or access to other Client Portals.
Security Roles & Responsibilities
Each BA Support Portal user is assigned one of the following security roles:
Knowledge Approvers are responsible for approving all content for a specific area of the Knowledge Base. Individuals in this role are identified during the implementation process but may be changed at any time. Notably, individuals with this role may publish internal content to the knowledge base.
Speaking technically, Knowledge Approvers may perform any of the following actions:
- Add Articles to the Knowledge Base
- Address Article Feedback
- Edit "Owned" Articles
- Review and Approve Article Drafts
- Review and publish internal Articles
- View all public and internal articles for which they have access.
Knowledge Technicians are the primary authors of content within the Knowledge Base.
They are the support technicians and employees within the various departments of Business Affairs that work within knowledge-engaging or producing processes. They are responsible for writing, updating, and reviewing articles within their section of the Knowledge Base.
All articles written by Knowledge Technicians are subject to the approval of Knowledge Approvers and the Client Portal Admin.
Knowledge Technicians may perform any of the following actions within the Knowledge Base:
- Add Articles
- Edit Owned Articles
- View shared Internal Articles
- View all public and internal articles for which they have access.
Our clients serve an essential role in the Knowledge Base. They are the primary audience for the majority of the site's content. Clients can circulate articles and offer critical feedback.
It is up to the Knowledge Technicians and Knowledge Approver to read and respond to feedback within their areas of the Knowledge Base.
Clients may:
- View all public articles available to them
- Some articles may, for example, only be visible to UNLV Staff or UNLV Students
- Provide feedback on all articles for which they have access