The Knowledge Base serves as a central repository for Business Affairs customers to access procedures, help guides, and pertinent policies.
Welcome to the BA Support Portal Knowledge Base! Interested in hosting your department's knowledge here? Read this article to get started.
Are you writing content for the knowledge base? Read this article to find out what policies and standards to consider.
Clarification of allowable Knowledge Base content and distinguishment of internal and public articles.
Standards for embedding videos and external items within knowledge articles.
Information on how articles are reviewed and published within the Knowledge Base
The BA Support Portal knowledge base relies on a myriad of actors to produce and maintain content. This article outlines the specific permissions and abilities of each KB actor.
Policies pertaining to the maintenance and regular review of articles
Templates allow for authors to consistently apply the same format to their articles and content. This article covers the process for modifying or creating KB templates.
All article authors must use this template in their content to maintain consistency across the knowledge base.