Intended Audience: Internal Knowledge Base Users
This article is intended for internal Knowledge Base users. If this is not a public article, it may not be intended for outside communication; please review the Related Articles pane for any related public-facing articles. This article may be public but intended for specific roles. If this article does not suit your needs, please leave feedback or locate a related article as previously directed.
The Knowledge Base relies on a myriad of actors with different permissions to write, publish, and review content. Content within the Knowledge Base is either "Public" or "Internal". Public articles are those which are widely available to UNLV Students, Staff, and site visitors. Internal articles are those which are only accessible by one department, or a defined set of users. The policies regarding the publication of articles varies based on the visibility of articles, as outlined below.
Publishing Internal Articles
Articles which are only visible to a subset of users (through a user group), or to a subset of departments, are "Internal" articles. These articles may be drafted by any user with elevated access to the Knowledge Base.
To publish these articles, users must acquire approval from their Knowledge Approver. This may be done by requesting approval directly from the approver, or by submitting a publication request through the TeamDynamix Administration support catalog. If a publication request is submitted, the Client Portal Admin will facilitate the approval process, but will not act as an approver for the article.
If users are unsure who contact to approve their article, they should submit a request through the TeamDynamix Administration support catalog.
Publishing Public Articles
To publish public articles, users will need to submit the publication service request through the TeamDynamix Administration support catalog.
Articles pending approval for public publication will be routed to a Knowledge Approver to approve the content of the article, and then the Client Portal Admin to verify the article meets the standards of the Knowledge Base. Articles may only be publicly published if they are approved by both the Knowledge Approver and the Client Portal Admin.