Limited OIT Support
The Staff Support Center is provided by the Enrollment and Student Services, and the Office of Online Education. The IT Help Desk is only able to assist customers with logging in to the Support Center. The IT Help Desk is unable to lookup the status of requests submitted to these offices though the Support Center, and is unable to provide technical support for the usage of the portal. Customers should utilize the list below to identify which office to contact depending on the service needed.
The Staff Support Center allows UNLV employees to contact various teams in Enrollment and Student Services, and the Office of Online Education. Employees can submit various requests an forms related to MyUNLV Access, Event Requests, Ad Hoc Reports, and other questions for the Registrar, scheduling, curriculum, transfer articulation, graduation, and more.
Accessing Staff Support Center
Employees with an ACE account can access the Staff Support Center and log in using the UNLV ACE Login button:
Need Additional Help?
Login Problems
For assistance with logging in to the Staff Support Center, please contact the IT Help Desk.
All Other Problems
For all other questions and problems, please refer to one of the offices below:
- Appeals
- FAFSA and alternate need documentation
- Financial aid
- Loans and grants
- Satisfactory academic progress
- Scholarships
- Student account and cashiering
- Summer term
- Verification
- Work study
Contact a Financial Aid Representative (via Staff Support Center)
- Collections
- Grant in Aid
- International Programs
- National Guard
- Past Due Payments
- Payments
- Reinstate from Purge
- Third-Party Contracts
Contact Cashiering (via Staff Support Center)
- Academic Renewal
- Degree Audit
- Forms
- Graduation
- Records
- Assistance with MyUNLV after logging in
- Registration
- Residency
- Transcripts
- Transfer Resources
Contact Registrar’s Office (via Staff Support Center)