Remote Desktop must be set up in advance
Customers who wish to setup Remote Desktop must do so while on-campus with access to the device. Please contact the IT Help Desk to have your device setup for Remote Desktop.
If your office desktop computer is set up for Remote Desktop, you can connect to it remotely from off-campus using a Windows device (via Remote Desktop Connection) or a macOS device (via Microsoft's Windows App).
Connecting to Remote Desktop
- From the Start menu, open Remote Desktop Connection
- For Computer, enter your computer's hostname or IP address that was given to you by the IT Help Desk during setup
- Hostnames will be formatted with a two letter prefix, followed by your device's UNLV property ID number, followed by ad.unlv.edu. For example, IT-123456.ad.unlv.edu
- IP Addresses will be formatted 10.##.##.###
- Select Connect
- When prompted, select Use a different account
- Enter your ACE username as AD\[ACE username] and your ACE password
- Select OK
Your device should then connect. Remote Desktop Connection should remember the last computer you connected to, but you should note in a safe place your computer's hostname or IP address for future use.
- Open the Mac Apple Store and search for Windows App (previously Microsoft Remote Desktop).
- Download and install Windows App.
- Launch Windows App from your Applications folder.
- Click the + (Plus) icon at the top of the window and select Add PC.
- For PC Name, enter your computer's hostname or IP address that was given to you by the IT Help Desk during setup.
- Hostnames will be formatted with a two letter prefix, followed by your device's UNLV property ID number, followed by ad.unlv.edu. For example, IT-123456.ad.unlv.edu
- IP Addresses will be formatted 10.##.##.###
- Select Save.
- Double-click on the computer created.
- When prompted, enter your ACE username as AD\[ACE username] and your ACE password.
- Select Connect.
Your device should then connect. Remote Desktop Connection should remember the last computer you connected to, but you should note in a safe place your computer's hostname or IP address for future use.
Need Additional Help?
For additional assistance, please visit the Computer, Device, and Printing Support knowledge base for additional articles or select a Related Service to submit a support ticket. You can also contact the IT Help Desk.