Virtual Private Network (VPN)

VPN stands for Virtual Private Network. VPN allows for a virtual encrypted connection to UNLV's network across the Internet. This link allows the transfer of information and data securely, giving access to campus resources that would otherwise be inaccessible. When connected to VPN, all Internet traffic is routed via the campus network.

The UNLV VPN is used by Faculty, Staff, and Students who need remote access to UNLV desktops on campus, as well as access to UNLV websites and systems that are not accessible from off campus.

Connecting to VPN may cause slower Internet speed

When using the VPN, all network traffic on your device is routed to UNLV first, and then the Internet. This will likely cause your Internet speeds to drop and cause some pages to take longer to load as all traffic must pass through the UNLV network.

Connecting to the VPN is not required for the following tasks:

  • Accessing X and Y Drives using Rebelfiles
  • Accessing Workday, WebCampus, UNLVMail/Rebelmail, or Library databases
  • Joining online meetings

Connecting to the VPN is required for the following tasks:

  • Accessing specific servers, databases, or applications on campus
  • Using RebelApps (VMware Horizon) to connect to campus computers
  • Connecting to your office desktop using Microsoft Remote Desktop

OIT requests users to refrain from using the VPN when not required and disconnect when it is no longer needed.

Requesting VPN Access

All active Faculty/Staff and students currently enrolled in classes automatically have access to the VPN. Group and Operator accounts do not have VPN access. Guest Accounts must have VPN access requested by their sponsor. For questions or for assistance with gaining access, contact the IT Help Desk.

Installing and Connecting to VPN

To connect to the VPN, you will need to download and install the FortiClient VPN on each device that you need to connect to the VPN. Verify your device meets the system requirements

First, download the FortiClient VPN client for your operating system. Please ensure you are downloading from the "FortiClient VPN" section on the downloads page, and not the 32/64 bit installer at the top of the page for example. See Below

Download FortiClient VPN client

Once downloaded:

  1. Run the file from your downloads
  2. Follow the on-screen instructions to install the client
    • On macOS, select Allow when prompted to add VPN Configurations

      Screenshot of macOS prompt "ForiTray would like to add VPN configurations"
       
    • On macOS, you may also need to grant additional permissions to load
      1. Open System Preferences / System Settings Privacy & Security
      2. Select Allow near the message "FortiTray was blocked from loading"
  3. Launch FortiClient VPN from the Start Menu or Applications folder
  4. Acknowledge the agreement
  1. Select Configure VPN
  2. Enter the connection information:
    • VPN: SSL-VPN
    • Name: UNLV VPN
    • Remote Gateway: secure.unlv.edu
    • Select Enable Single Sign On (SSO) for VPN Tunnel

      Screenshot of FortiClient VPN with configuration information entered
       
  3. Select Save
  4. Select SAML Login to begin VPN connection

    Screenshot of FortiClient VPN start screen with arrow pointed to SAML Login button
     
  5. Sign in with your ACE Account
  6. Once connected, feel free to close the client, it will continue to run in the background.

To disconnect, reopen FortiClient VPN, then select Disconnect.

To re-connect in the future, open FortiClient VPN, select SAML Login, then follow the instructions to complete sign in.

macOS may require Full Disk Access

On macOS devices, FortiClient may request Full Disk Access for FortiClient to work. This is because FortiClient has additional functions that other customers use for device security. UNLV does not use this function and does not collect data from your device. You may choose to disable Full Disk Access, however FortiClient may prompt you to re-enable it, or may not work.

  1. In the upper-left toolbar, select the Apple menu, then System Settings (or System Preferences)
  2. Select Privacy & Security
  3. Select Full Disk Access


     
  4. Uncheck or turn off both fctservctl2 and FortiClient


     
  5. When prompted, select Ignore to quit and re-open FortiClient.
  6. In the upper-right of the toolbar, open the FortiClient icon, then select Shutdown FortiClient
  7. Reopen FortiClient from Finder or Launchpad

You may be prompted to enable Full Disk Access in the future. These notifications can be ignored.

Note: If you are on a Mac, you may also need to go into settings > privacy and security > scroll down until you see "details" > turn on the slider for Fortinet

 

If all steps above fail, please use the local installer .exe located in X:\Software Repository\CS_DFS\NEW SOFTWARE\TESTING\FortiClientVPN Local Windows Installer

 

First, download the FortiClient VPN client for your operating system.

Download FortiClient VPN client

Once installed to your device:

  1. Open FortiClient VPN
  1. Select Allow to receive notifications
    • Notifications are used to notify you about your VPN connection status
  2. Select I accept to the terms of service and support agreement
  3. Select Allow when prompted to Add VPN Configurations. You will be prompted for your device passcode.
  4. Select Connections
  5. Select Add Configuration...
  6. Add the following configuration:
    • Name: UNLV VPN
    • Host: secure.unlv.edu
    • Port: 443 (default)
    • SSO: Enabled
  7. Select Save
  8. Back on the start screen, connect to the VPN by turning on the VPN switch
  9. Sign in with your ACE Account

You can leave the app once connected. You will notice the VPN indicator appear at the top of your device.

To disconnect, open FortiClient VPN and turn off VPN.

To connect in the future, open FortiClient VPN and turn on VPN.

Uninstalling VPN

If you need to uninstall FortiClient, make sure to use the proper uninstallers.

On Windows, FortiClient can be uninstalled in Settings > Apps or in the Control Panel.

On macOS, FortiClient can be uninstalled by running the FortiClient Uninstaller app which should be in your Applications folder.

Fortinet VPN Install: UNLV Self Service 

UNLV managed devices will have the capability to use the "UNLV Self Service" application to install Fortinet VPN

Mac OS

1. Open UNLV Self Service Application from the Dock or under the Applications folder

2. Run the Make Me An Admin policy to elevate your account with temporary admin access to accept software installation modifications

3. Once you click run, you should see the following notification

4. Select Install under the FortinetVPN option in UNLV Self Service Application (located in Featured section and under Standard Software category)

5. The following notification will appear when the installation starts

followed by background notifications that may appear

6.  If Prompted, Please select Allow to configure VPN connections on your computer. This step may request your local Username and Password credentials to complete.

7. When the installation is complete, Please verify that UNLV VPN is an option to connect from the Fortinet icon in the menu bar

 

Need Additional Help?

For additional assistance, please visit the Network and Wireless Connectivity knowledge base for additional articles or select a Related Service to submit a support ticket. You can also contact the IT Help Desk.

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Details

Article ID: 714
Created
Mon 2/14/22 9:07 PM
Modified
Tue 5/21/24 1:27 PM

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