All Faculty Web accounts start with 1 GB of disk storage. Disk storage includes all content on a website, including any installed apps (such as WordPress) and the content on a website. Customers who are running out of space can check a few items before being able to request additional storage.
Customers will start to receive email notifications as they run out of disk space. Once disk space is exhausted, customers may not be able to upload additional content until space is freed up.
Checking Disk Storage
You can check how much storage you are using and how much is available from your cPanel.
- Go to your cPanel (faculty.unlv.edu/dashboard)
- In the right sidebar, locate Disk Usage. This will show your current usage.
- Selecting Disk Usage will show which files and folders are holding the most amount of disk space.
Clearing Storage
Backups
The main reason customers will run out of disk space is due to excessive backups. Installatron (My Apps) will automatically take backups of your installed apps (like WordPress). You may need to adjust backup settings.
Your site is still backed up automatically
In your cPanel, there is an app called JetBackup. JetBackup is a off-site backup tool that will automatically capture full backups of your entire cPanel, including all apps and files. This backup occurs once per day. These backups do not take up your disk storage.
Backups made with JetBackup follow this schedule:
- 3 Daily Backups
- 2 Weekly Backups
- 2 Monthly Backups
JetBackup will automatically perform these backups in the event you need to restore your site.
- Go to your cPanel (faculty.unlv.edu/dashboard)
- Select My Apps
- In the tab bar, select My Backups
- Select Delete for any backups you do not need
You can adjust the backup schedule on the app's settings.
- Go to your cPanel (faculty.unlv.edu/dashboard)
- Select My Apps
- Select the wrench icon for your WordPress site
- Scroll to Automatic Backup
- Select the preferred backup option
- We recommend turning off backups as JetBackup automatically takes care of your Faculty Web account
Cleaning Up Files
Another major contributor to file storage use is large photo and video files. Faculty Web is not designed to be a repository of media such as photos and videos. We recommend uploading galleries of media to another location, such as Google Drive or Panopto, then embedding the content to your site.
Our knowledge base can be searched for information on how to upload and embed content from various service providers.
Requesting Additional Storage
If you still need additional storage for your Faculty Web site, you can request additional storage from Faculty Web Support. When you submit your request, we will evaluate your site to see if best practices are being followed. We will then work with you to determine the appropriate amount of storage for your site. Please submit a ticket using the Request Service button on this page.
Need Additional Help?
For additional assistance, please visit the Faculty Web knowledge base for additional articles or select a Related Service to submit a support ticket. You can also contact the IT Help Desk.