Reset or Change your ACE Password

Forgot or need to change your ACE password? You can often reset or change your password self-service. 

Reset a Forgotten ACE Password

If you have forgotten your ACE password and need to reset it, you can do so during sign in.

  1. Go to
  2. Select Need help signing in?
  3. Select Forgot password? 
  4. Enter your ACE username or personal email address
    • Your personal email address should be the email you applied to UNLV with, or provided as your personal email to HR.
  5. Select Reset via email
  6. A password reset link will be sent to your personal email on file. The email will come from
  7. Select the link in the email
  8. Follow the instructions to complete your password reset

Change Existing ACE Password

If you already can sign into your ACE Account, but would like to change your password, you can do so via the ACE dashboard.

  1. On your computer or mobile device, go to and sign in with your ACE Account.
  2. On the ACE Dashboard, select your name in the upper right.
  3. Select Settings.

  4. Select Edit Profile. If you do not see Edit Profile, continue to the next step.
    • You may be prompted to sign in again. Enter your password, then select Verify.
    • You may be prompted to satisfy MFA before you can change methods. If you cannot complete MFA, contact the IT Help Desk.

  5. Navigate down to Change Password
  6. Enter your current password, then select a new password.
  7. Select Change Password

Need Additional Help?

If you cannot sign into your ACE account, please call the IT Help Desk for immediate assistance. 

For additional assistance, please visit the Accounts, Access, and Identity Knowledge Base for additional articles or select a Related Service to submit a support ticket. You can also contact the IT Help Desk.


Article ID: 802
Thu 4/21/22 8:55 AM
Wed 8/31/22 11:16 AM

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