ACE Multifactor Authentication (MFA)

Multifactor authentication (MFA) is an extra layer of security for your ACE account that requires you to provide extra verification to verify your identity when signing in with your ACE account. By requiring extra verification to sign in, it makes it difficult for unauthorized users to access your personal information and university resources.

 Get Help with MFA from Scarlet

How MFA Works

When you sign in with your ACE account, you sign in with your ACE username and password. Your ACE username and password is something that you know. However, in the event your ACE username and/or password is compromised, someone else can log in using your account.

MFA works to stop this by verifying who you are using something that you have, such as a smartphone or security key. When you sign in to your ACE account, you'll be asked to then verify it is actually you signing in by responding to a prompt on your smartphone or using a security key. This is referred to as satisfying MFA.

Something you know (your ACE credentials) and something you have (a device that you typically have with you) are the two factors that make multifactor authentication possible, and keeps your ACE account secure.

Choosing your Second Factor

ACE offers multiple options to use for your second factor to complete extra verification.

Factor How it Works Timing Requirements
Okta Verify
Sends a push notification to your smartphone to complete verification
Supports offline authentication.
Near-instant Smartphone with iOS 14+ or Android 8+
Free Okta Verify App
Tablets not supported
Security Key or Biometric Authenticator Security Key is a special USB key you'll insert or tap on your device when prompted.
Supports offline authentication
Instant Any FIDO2 Security Key. See setup instructions below for more information.
Google Authenticator Supports offline authentication. Uses time-based one-time password. Near-instant Smartphone with iOS 14+ or Android 8+
Free Google Authenticator App
Tablets not supported

 Security Keys and Biometric Authentication will not work in Respondus Lockdown Browser

Respondus Lockdown Browser does not support the use of security keys and biometric authentication (Windows Hello and Face ID / Touch ID).

As a workaround, students will need to setup Okta Verify in the ACE Dashboard from a normal browser, and then login to Lockdown Browser.

Students who cannot setup another method will need to call the IT Help Desk for assistance.

Setting Up MFA

Updating MFA Settings

To update your MFA settings (such as changing your phone number or Okta Verify app) you'll need to log in to the ACE Dashboard first to start the process.

Launch ACE Dashboard Settings  

  1. On your computer or mobile device, go to and sign in with your ACE Account. If you forgot your ACE username or password, you can attempt self-service recovery by selecting Need help signing in?, or contact the IT Help Desk.
  2. On the ACE Dashboard, select your name in the upper right.
  3. Select Settings.

    ACE Dashboard with "Settings" button highlighted
  4. Select Edit Profile. If you do not see Edit Profile, continue to the next step.
    • You may be prompted to sign in again. Enter your password, then select Verify.
    • You may be prompted to satisfy MFA before you can change methods. If you cannot complete MFA, contact the IT Help Desk.

      ACE Dashboard Settings page with "Edit Profile" highlighted
  5. Navigate down to Extra Verification.
    • If you need to replace a factor, such as changing your phone number, or setting up a new device with Okta Verify, select Remove for that option. Then select Set up to begin the setup process.
    • If you are setting up a new factor, select Set up for that factor.
  6. Set up your chosen factor with the applicable instructions below.
  7. Once you have completed your changes, you may sign out and/or close the ACE dashboard.

Setting Up Factors

Once the enrollment process starts, follow the on-screen instructions to enroll in MFA, or select the factor you are enrolling in below.

Signing in with MFA

When signing in with ACE, you'll be automatically prompted to sign in with MFA when needed. This may not happen at every sign in, but you will be prompted if you log in to a new device. Make sure to always keep your second factors (such as your phone or security key) handy.

Need Additional Help?

For additional assistance, please visit the Accounts, Access, and Identity Knowledge Base for additional articles or select a Related Service to submit a support ticket. You can also contact the IT Help Desk.

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Article ID: 1077
Thu 7/28/22 10:32 AM
Thu 5/23/24 8:49 AM

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